MEDICAL AIDS

* The medical aid information provided may change without prior notice.

Please note:

We deal directly with most medical aids for your convenience.
We charge the rates accepted by most medical aids.
There are certain treatment options that are not covered by medical aids.
Please check what your medical aid will pay for before entering into treatment.
Our accounts department can assist you to a certain extent, but the onus is on the person responsible for the account to follow up with their medical aid.
It is up to you to get authorisation from your medical aid and send it through to us before commencing with treatment.
Any short-payment by the medical aid will be payable by the person responsible for the account.

THE medical aid PROCEDURES are as follows (the most COMMON names are in Bold):

BANKMED - You will need to get authorisation from Bankmed before the start of your treatment. You’ll get paid out of Specialised Dentistry. For more information please contact enquiries@bankmed.co.za
BESTMED - You will need to get authorisation from Bestmed before the start of your treatment. You’ll get paid out of Dentistry. For more information please contact service@bestmed.co.za
CAMAF - Orthodontic treatment will get paid out of your available savings. Please contact Camaf to confirm the available funds in your savings account. Be sure to keep your reference number. For more information please contact custserv@camaf.co.za
COMMED - You will need to get authorisation from Bankmed before the start of your treatment. You’ll get paid out of Specialised Dentistry. For more information please contact info@allcare.co.za
DE BEERS - You will need to get authorisation from Bestmed before the start of your treatment. You’ll get paid out of Dentistry. For more information please contact benefitpost@dbbs.co.za / managedcare@dbbs.co.za
DISCOVERY - Orthodontic treatment will get paid out of your available savings. Please contact Discovery to confirm the available funds in your savings account. Be sure to keep your reference number. For more information please contact healthinfo@discovery.co.za
FEDHEALTH - You will need to get authorisation from FedHealth before the start of your treatment. You’ll get paid out of OHEB (Out of Hospital Benefits/Savings). For more information please contact fdhdentalfax@medscheme.co.za
GEMS - You will need to get authorisation from Gems before the start of your treatment. You’ll get paid out of Dentistry. For more information please contact enquiries@gems.gov.za
GENESIS - You will need to get authorisation from Genesis before the start of your treatment. For more information please contact enquiries@gems.gov.za / genesis@genesismedical.co.za
GOLDFIELDS - You will need to get authorisation from Goldfields before the start of your treatment. For more information please contact gf-ms@providence.co.za

HOSMED - You will need to get authorisation from Hosmed before the start of your treatment. You’ll get paid out of Specialised Dentistry. For more information please contact shs2auth1@shsdent.co.za

LIBCARE - You will need to get authorisation from Libcare before the start of your treatment. You’ll get paid out of Dental Benefits. For more information please contact approvals@libcare.co.za
LIBERTY - You will need to get authorisation from Liberty before the start of your treatment. You’ll get paid out of Dental Benefits. For more information please contact approvals@libertyhealth.co.za / auth@dentalrisk.com
MALCOR - You will need to get authorisation from Malcor before the start of your treatment. You’ll get paid out of Dental Benefits. For more information contact info@totalmed.co.za
MEDSHIELD - You will need to get authorisation from Medshield before the start of your treatment. You’ll get paid out of Day-to-Day Benefit. For more information please contact member@medshield.co.za
MINEMED – You will need to get authorisation from Minemed before the start of your treatment. For more information please contact minemed@providence.co.za
MOMENTUM HEALTH - You will need to get authorisation from Momentum Health before the start of your treatment. You’ll get paid out of Dental Benefits. For more information please contact member@momentumhealth.co.za
MOTOHEALTH - You will need to get authorisation from Motohealth before the start of your treatment. You’ll get paid out of Specialised Dentistry. For more information please contact info@motohealthcare.org.za / auth@dentalrisk.com
NEDGROUP - You will need to get authorisation from Nedgroup before the start of your treatment. You’ll get paid out of Advanced Dentistry. For more information please contact nedgroup@onecarehealth.co.za
NETCARE - You will need to get authorisation from Netcare before the start of your treatment. You’ll get paid out of Dental Benefits. For more information please contact member@netcaremes.co.za
ONECARE - You will need to get authorisation from Onecare before the start of your treatment. You’ll get paid out of Advanced Dentistry. For more information please contact clientfocus@onecarehealth.co.za
POLMED - You will need to get authorisation from Polmed before the start of your treatment. You’ll get paid out of Specialised Dentistry. For more information please contact polmeddent@qualsa.co.za
PROFMED - You will need to get authorisation from Profmed before the start of your treatment. You’ll get paid out of Specialised Dentistry. For more information please contact auth@dentalrisk.com
RESOLUTION HEALTH - You will need to get authorisation from Resolution Health before the start of your treatment. You’ll get paid out of Available Benefits. For more information please contact dental@resomed.co.za
SPECTRAMED - You will need to get authorisation from Spectramed before the start of your treatment. You’ll get paid out of Specialised Dentistry. For more information please contact dental@spectramed.co.za
SUREMED - You will need to get authorisation from Suremed before the start of your treatment. For more information please contact suremed@providence.co.za
TOPMED - You will need to get authorisation from Topmed before the start of your treatment. For more information please contact info@topmedms.co.za
GRINTEK/TIGERBRANDS/COMPCARE - You will need to get authorisation from Grintek/Tigerbrands/Compcare before the start of your treatment. For more information please contact admin@universal.co.za

MEDICAL AIDS ADMINISTERED BY DENIS - Patient needs to get authorisation from Denis before start of treatment (subject to Denis protocols). For more information please contact ortho@denis.co.za

MIDMED
BONITAS
ENABLEMED
KEYHEALTH
MEDIHELP
PG GROUP
SIZWE
THEBEMED

MEDSCHEME ADMINISTERED SCHEMES - Patients needs to get authorisation from Medscheme before start of treatment. You’ll get paid out of Advanced Dentistry. For more information please contact dentalauth@medscheme.co.za

AECI - aecisociety@medscheme.co.za
BARLOWORLD - barloworld@medscheme.co.za
BMW - bmw@medscheme.co.za
SASOLMED - sasolmed@medscheme.co.za
WITS UNIVERSITY - wits@medscheme.co.za
XSTRATA - xstrata@medscheme.co.za
SABC - sabc@medscheme.co.za
OLD MUTUAL STAFF - healthcaremain@medscheme.co.za
MASSMART - massmart@medscheme.co.za
PARMED - parmed@medscheme.co.za

SMALLER METROPOLITAN HEALTH GROUP ADMINISTERED MEDICAL SCHEMES - Patient needs to get authorisation before start of treatment (subject to specific scheme’s rules).

AFROX - afrox@mhg.co.za
BP - bpmas@mhg.co.za
ENGEN - engen@mhg.co.za
IMPERIALMED - imperialmedenquiries@mhg.co.za
METROPOLITAN - metromed@mhg.co.za
PICK ‘N PAY - picknpay@mhg.co.za
SAB - info@sabmas.co.za
SAMWUMED - info@samwumed.org.za
SAPPI - sappi@mhg.co.za
TRANSMED - enquiries@transmed.co.za
WOOLTRU - wooltru@mhg.co.za